IT Temp Diaries #7

He migrated a user Monday from an iPhone 4 to an iPhone 5. The 4 was on an old iOS version (3.x) and had never been updated. Temp backed it up using iTunes which required updating it.

That was the last I heard.

The user returned today, asking for his missing photos and Waze history. Temp was trying to explain to the user why it was all gone. (I don't know about Waze, but the photos should have been backed up.)

The user's old phone was on my desk. I fired it up and it had been wiped.

Me: Why would you wipe it before you were 100% sure it was all on the new phone.
Temp: I was!
Me: Obviously not.

I jumped on his machine and looked in iTunes. Sync photos wasn't checked. Shit.

I talked the user down and apologized profusely and got him out of here. Then I turned to Temp:

Me: So what are you going to do to figure out what happened?
Temp: blahblahexcuseblahblahexcuse
Me: Stop. You're not in trouble. But you need to figure out what exactly happened, and ensure it doesn't happen again.
Temp: blahblahexcuseblahblahexcuse
Me: No, this is your priority today. I need a step-by-step of what happened and what you will do next time to ensure it won't happen again.

He went on a bit longer, swearing he had selected photos, the update kept failing, etc.

I don't care that a mistake was made. Shit happens. But I want him to learn from the mistake. If he can't learn, he's useless to me.